Market Research Agency 24/7 Global Service Desk

We possess an in-depth understanding of the unique technology and user support requirements that market reseach agencies demand. Our experienced IT support team is committed to providing round-the-clock assistance, 365 days a year, ensuring your operational continuity and safeguarding your revenue and reputation with outstanding, swift, and reliable support.

Acknowledging the varied geographical locations of your workforce, spanning office and remote environments, we know what it takes to maintain your team's productivity and satisfaction. We understand your priorities and deliver a comprehensive, fully managed global service desk that removes any technology-related disruptions and enables you to remain dedicated to your primary goals.

Get a Market Research Agency 24/7 Global Service Desk Quote

24/7 Global Service Desk for Marketing Agencies from Cardonet IT Services and IT Support

Leverage the capabilities of our global service desk for all your IT support needs and entrust an experienced partner committed to delivering consistently exceptional service, available whenever and wherever your team requires technological assistance.

Our primary goal is to assist you and your team, allowing you to concentrate on your core focus: ensuring client satisfaction. We provide a comprehensive range of services, encompassing:

Desktop and End User Support - We swiftly address your team's technology issues, ensuring their efficient workflow.
Network Support - We maintain continuous vigilance over your network to ensure effective security and availability.
Server Support and Administration - Whether on-site or in the cloud, we oversee your core technology infrastructure, ensuring it remains updated and accessible.
Application Support - We serve as your main point of contact for all application-related concerns and escalate matters to your relevant vendors when needed.
Network Security - Safeguarding your network is paramount, and we ensure that all infrastructure remains up-to-date and secure.

We typically take responsibility for:

Problem Management - Our team identifies the root causes of recurring IT issues, implementing strategies to mitigate risks and reduce their recurrence.
Change Management - We oversee the planning, approval, and execution of technology environment changes.
Incident Management - Assuming ownership of the entire issue lifecycle, we provide regular updates, timely resolutions, and proactive measures to prevent future incidents.
Asset Management - We help optimize resource usage and ensure license compliance by tracking and managing your software and hardware assets.
Reporting - We offer a variety of performance reports, providing insights into your technology operations and enabling data-driven decision-making.

With our comprehensive IT support services, you can confidently delegate your technology management to our 24/7 global service desk team, allowing you to focus on consistently surpassing your client expectations.

Market Research Agency 24/7 Global Service Desk Benefits

Benefit from transparent IT Support communication and data-driven reporting.

Our commitment to customer service sets us apart. We're not just a distant voice on the other end of the line. Whenever you encounter an issue, our team is ready to provide friendly and effective assistance, swiftly resolving IT problems. We take pride in transparently reporting on all interactions, offering insights into your IT expenditure and assets, promoting greater accountability, and aligning IT with the success of your market research agency.

Affordable and adaptable IT Support tailored to meet the specific goals of your market research agency.

Maximise cost-efficiency and flexibility in your market research agency's IT needs by optimising resource utilization and reducing IT staffing expenses. By entrusting your service desk to us, you gain access to essential support precisely when it is needed. Moreover, we are committed to streamlining manual processes, freeing up your team's time, enhancing their satisfaction, and minimizing potential risks.

Improved flexibility, communication, and a rapid response.

Your team can engage with us at their convenience, whether during or after regular hours, using their preferred communication channel—be it phone, email, portal, or live chat. We are there to promptly respond to and address issues, and in emergencies, we are just a call away, helping mitigate disruptions to your operations.

Comprehensive monitoring and proactive support 24/7/365.

Our suite of industry-leading tools ensures continuous monitoring of your IT infrastructure. Swift issue detection and resolution help prevent disruptions, and this proactive approach, combined with trend analysis, stabilizes your market research agency's operations.

Access a dedicated team of expert IT engineers, directly employed, 24/7/365.

When your market research agency team requires technical expertise, outsourcing IT Support to us grants you access to a diverse range of specialized skill sets. Our experienced IT support engineers will quickly identify the right expert to address your concerns, resulting in quicker issue resolution and sustained team productivity.

Increased service satisfaction and greater trust in technology's potential.

Your market research agency team will value the round-the-clock support from our caring team of engineers. Partnering with specialized IT experts demonstrates your agency's commitment to your team's satisfaction, boosting team morale, productivity, and ultimately nurturing enduring client relationships. A happier marketing agency agency team aids in talent retention, reduces recruitment expenses, and enhances client interactions.

Swift IT support across time zones and locations.

Experience unwavering support regardless of your market research agency team's time zone or location. Whether your team operates globally, remotely, or while traveling, you can rely on us to promptly address their needs, ensuring uninterrupted design processes and data access, leading to successful interactions and projects.

Guaranteed response and resolution times with a customized service level agreement (SLA).

Recognising the unique nature of each market research agency, we collaborate closely with you to tailor coverage and service to your operations. A personalized service level agreement (SLA) then guarantees defined response and resolution times, reinforcing our commitment to your agency's success.

Global coordination, continuous improvement, and added peace of mind.

As your market research agency strives for operational excellence, our ability to coordinate support and enhancements globally ensures consistent updates and changes across diverse regions, following established change control policies. Our 24/7/365 global service desk team is available to respond promptly, offering reassurance, a satisfied agency team, and smoother operations.

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Market Research Agency 24/7 Global Service Desk Features

Flexible IT Support agreements to meet your market research agency's needs.
Reliable and rapid end-user IT support.
Ongoing network monitoring with immediate alerts, 24/7/365.
Guaranteed response times.
Proficiency in third-party vendor assistance and escalation.
Remote IT support tailored for market research agencies.
In-person IT support available onsite.
Scheduled proactive assistance.
After-hours IT support.
Guidance and assistance in shaping your market researcy agency's IT strategy.
Comprehensive service reporting.
A single point of contact for all of your market research agency IT support.

Market Research Agency 24/7 Global Service Desk Options

A range of hours up to 24/7/365.
Just a particular skill set, or complete end-to-end support.
Outsource either all, or just part, of your needs.
Third-party support and escalation.

Allowing you to do more

Enjoy peace of mind with 24/7/365 support for your agency team.
Bid farewell to technology-related headaches and improve team retention.
Elevate the client experience, leaving a lasting impression.
Empower yourself to make well-informed decisions that enhance your competitive edge.
Maximise revenue potential and streamline operations for peak efficiency.
Lower your IT support expenses.

Deliver client satisfaction and secure recurring revenue.
Access comprehensive support for your diverse agency systems.
Harness the expertise of our skilled agency IT support team.
Experience an improved return on your agency's technology investment.
Provide your agency team with the reliable foundation tey need to deliver.

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Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customized to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

Trusted to deliver expert IT Services by

Hilton Doubletree Hotels IT Services Partner

Hong Kong Tourist Board IT Services Partner

Book your Free IT Cost Review

Do you feel that you are paying too much for your IT or feel that you are not enjoying good value from your investment? That could be the cost of your:

IT Department Headcount
Outsourced IT Support Provision
Infrastructure and Hosting
Vendor Relationships and Licensing
Communications
Connectivity

Our senior team will use their deep industry knowledge and experience to provide you with a free, independent analysis of your IT delivery and costs.

Now is the time to seize the opportunity to review, rethink and reduce.

Book your IT Cost Review today

IT Outsourcing Due Diligence Checklist pdf Download

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This comprehensive IT Outsourcing Due Diligence Checklist will guide you and ensure you ask the right questions as you search for the right IT partner for your organization.

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