Hotel Property Management System PMS Support from Cardonet

Hotel Property Management System PMS Support from Cardonet IT Services

Hotel PMS Support

We have worked with most of the leading Property Management Systems, understand their quirks and generally have existing relationships with most PMS vendors. We understand the importance of a highly available PMS to your hotel and know how it interfaces with all other systems.

We are able to resolve most of your hotel PMS issues without involving the vendor, but should something be out of our control we can take ownership of the issue and drive it through to completion on your behalf, freeing your team's time to focus on your guests.

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Property Management System PMS Support for Hotels from Cardonet IT Services and IT Support

Cardonet IT Services and IT Support London Proud to Support HOSPA

Your hotel's property management system (PMS) is the control centre for your hotel. Reduce the risk to your hotel by ensuring that you have 24/7 PMS support for your team should an issue occur.

When something goes wrong with your PMS then reserving rooms, checking guests in and out, managing revenue and managing events are just some of the things that become incredibly difficult for your team.

On the other hand, with a robust and reliable PMS, supported by experienced engineers, your team will be able to provide your guests with the first-class experience that will help set you apart.

You will also be able to maximize your revenues by maximising your occupancy at your most profitable rates.

Hotel PMS Support Benefits

You can ensure that your guest experience is positive.

You and your team reply on your hotel PMS for most tasks. It interfaces with all of your other systems and provides you with the tools and insight you need to serve your guests and set yourselves apart. You therefore need to ensure that your PMS is fully supported so that it is available when you need it.

When issues do arise with your hotel PMS, we can help you resolve them quickly to ensure a minimal impact to your operations and reputation.

When a core system like your PMS stops working, your hotel stops working. By engaging with a partner with such a deep understanding of the importance of your PMS to your hotel, you can be assured that our team will mobilise to identify the issue and will do all it takes to resolve it so that you and your team can return to normal operations again.

Give your team the confidence they need, knowing that they are fully supported when things go wrong.

Technology goes wrong from time to time. Having a single point of contact to call when your PMS goes down gives your hotel team a lot of confidence. They will know that technology experts are on the case, that action is being taken and that they will be kept in the loop with regards to developments. They can then focus on managing your guests' expectations and ensuring that your hotel is seen in a positive light despite any inconvenience.

Identify issue trends and overcome the root causes to common hotel PMS issues quickly.

By logging all issues with our service desk, we are able to track those and identify trends. We can then search out the root causes, potentially working with your PMS vendor, in order to prevent further similar issues in the future. The more we work together, the more reliable your hotel's PMS will become and that will reflect positively on your bottom line.

Hilton Doubletree Hotels IT Services Partner

Discover how we can support your hotel's property management system.

Our friendly IT team has a lot of experience working with multiple hotel PMS vendors.

Talk to an Expert Get a Quote

Hotel PMS Support Features

PMS selection help.
24/7 Hotel PMS Support.
Interface support.
Hardware and software support.

Hotel PMS Support Options

PMS selection support.
Support hours to suit your hotel.

Allowing you to do more

Reduce the risk associated with your hotel's PMS.
Keep your guests happy and ensure they return time and time again.
Streamline your operations and maximize your revenue potential.

Give your hotel team the tools they need to meet your guest demands.
Provide your team with the support they need when things go wrong.

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Testimonial

"Our team love the service that Cardonet provides and that is what makes them truly different as an IT Service Provider."

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Awards

Service Desk Industry Best Managed Service Provider 2018 Cardonet IT Support

Accreditations

Our Commitments

Our Team

We employ friendly professionals who have well-rounded experience, the ability to work in a team and a desire to be helpful.

Our Processes

We continue to invest in our systems and have the standards in place for effective, streamlined and consistent service, customized to meet your needs.

Our Mission

We are dedicated to providing remarkable IT services that improves your performance, increases your productivity and protects you.

Our Promise

We value long-term relationships built on trust. To achieve that, we deliver fully supported vendor neutral solutions that are essential and reasonably priced.

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Hong Kong Tourist Board IT Services Partner

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