“What does my business need IT Support for?” is a question that many business leaders have to consider, especially when they get to a certain size. That question is often accompanied by a myriad of other questions, like: “should we hire a specialised managed service provider or get an internal guy?”, “What’s the WiFi password?” and “Is our network secure?”
At first, the idea of getting specialised IT support might seem like quite a frivolous expense, especially for new businesses where every saving could mean the difference between the red and the black.
Besides, you already know the basics, and that’s all that’s needed, right? A few email accounts here, a handful of computers there, a couple suites of Microsoft Office and you’re in business! You’ve already done it for yourself, and all computers are all the same, so, it’s just rinse and repeat isn’t it? What’s the point in hiring someone who’s just going to tell you to “turn it off and on again”?
While it’s true that you may be tech savvy, and I commend you for being so, one thing you’ll quickly learn is that business technology is a lot more complicated than even the most extreme home setups. Unlike at home, business tech is rarely plug-&-play, everything has to be configured to work for the business exactly how you want to use it. And that’s were the IT Support guy comes in.
No two businesses are the same, so why should their technology be? Many successful companies appreciate this fact, so they have dedicated technology support to wrangle their hardware and software it into the right shape for them.
Over the course of this blog series, I’ll be discussing many of the different aspects of IT support, and divulging some handy secrets, from why two internet connections are better than one to the benefits of having a physical firewall.
So…
Happy reading!
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